RETURN & REFUND POLICY

MyTechCart — Operated by Insysd Corporation Private Limited
Effective Date: September 2026 | Version 2.0

1. General Policy for Digital Goods

MyTechCart (https://mytechcart.com/) is an e-commerce platform specializing exclusively in the sale of intangible, instantly downloadable digital assets (including e-books, software templates, video courses, and design elements).

Due to the irrevocable and non-returnable nature of digital products, all sales are considered final once the digital file has been accessed, downloaded, or delivered to your registered email address, subject only to the specific exceptions detailed in Section 2.

2. Eligible Conditions for a Refund

While standard "change of mind" returns are not permitted for downloaded digital goods, we are committed to delivering quality products. A refund or exchange will be authorized strictly under the following circumstances:

·       Defective or Corrupted Files: The digital file is significantly defective, corrupted, or missing core components advertised on the product page, and our technical support team is unable to provide a functional replacement file within 72 business hours.

·       Duplicate Transactions: You were erroneously charged multiple times for the identical product during a single checkout session due to a payment gateway processing error.

·       Non-Delivery of Digital Link: The download link was not generated upon successful payment, you did not receive the automated delivery email, and we cannot manually grant you access to the purchased asset.

3. Non-Refundable Circumstances

Refunds will not be issued for:

·       Buyer's Remorse: You changed your mind, purchased the wrong item by mistake, or no longer need the product after downloading it.

·       Lack of Software Knowledge: You do not possess the required software (e.g., Adobe Illustrator, Canva, PHP environment) or the technical expertise necessary to use or edit the digital product, provided the software requirements were stated on the product page.

·       Third-Party Changes: Changes or updates to third-party platforms (such as Facebook algorithms or Canva UI updates) that render a previously working template or guide less effective.

4. Refund Request Timeframe

All eligible refund requests must be initiated within seven (7) calendar days from the date of the original transaction. Requests submitted beyond this 7-day window will be automatically declined.

5. How to Initiate a Refund Request

To submit a refund request, you must follow this exact procedure:

Send an email to [email protected] with the subject line: "Refund Request - Order #[Your Order Number]".

Include the following details in your email:

·       Transaction Proof: A copy of your purchase receipt or transaction ID.

·       Detailed Explanation: A clear description of the issue (e.g., screenshot of the error message, corrupted file).

Our support team will acknowledge your request within 24–48 business hours and attempt to resolve the technical issue before processing a refund.

6. Refund Processing Method & Timeline

If your refund is approved:

·       Method of Repayment: The refund will be credited back exclusively to the original payment method (Credit Card, PayPal, Stripe, etc.) used during checkout. We do not issue cash refunds or wire transfers to alternate accounts.

·       Processing Timeline: Approved refunds are processed by MyTechCart within 2 business days. Depending on your financial institution, it may take an additional 5 to 10 business days for the funds to officially reflect in your account or statement.

·       Revocation of Access: Upon the issuance of a refund, your license to use the digital product is immediately revoked. You must permanently delete all copies of the downloaded files from your local devices and servers.

7. Fraud Prevention & Chargebacks

MyTechCart takes digital piracy and fraudulent chargebacks seriously. If you initiate an unauthorized chargeback with your credit card company or bank after successfully downloading a functional product, your account will be permanently banned. We reserve the right to submit download timestamps, IP logs, and digital access records to the payment processor to dispute fraudulent claims.

8. Contact & Corporate Information

If you have any questions regarding this Return and Refund Policy, please contact us:

·       Platform Name: MyTechCart (https://mytechcart.com/)

·       Operating Entity: Insysd Corporation Private Limited

·       Support Email: [email protected]

·       Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST